TERMS AND CONDITIONS
VAN BAERLESTRAAT 128-2
1071 BD AMSTERDAM
BTW Number: NL860964838B01KVK number : 77303911 E-mail us for service or other questions to email@example.com
1.1 The General Terms and Conditions of NI-YA are valid to all offers, products, orders, agreements and deliveries of NI-YA. When you order an item, you agree to these terms and conditions. Read this carefully before you place an order. If you have any questions about these conditions, please contact NI-YA at firstname.lastname@example.org
2. Agreement and Order
2.1 The agreement is binding at the time you place an order. NI-YA processes the order after the payment has been received. Until then, NI-YA is is the owner of the products.
2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted and an e-mail with the details of your order.
2.3 Pictures and specifications are for indication. If a product does not meet your expectations, it cannot be a reason to submit a claim.
2.4 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
3. Payment and payment methods
3.1 There are multiple secured payment methods: iDeal, PayPal, Bancontact, VISA, MasterCard, American Express and Apple Pay.
3.2 Please note that although the Websites have been carefully compiled, it is possible that the price information on our Websites contains errors. We reserve the right to cancel your purchase in the event of obvious errors.
3.3 All product prices are excluded from VAT due to the fact that NI-YA is registered as a small business scheme. Invoices are exempt from OB o.v.v. Article 25 DB Act. The product prices are excluding shipping costs.
4.1 Orders placed before 16:00 on workdays will be send out on the same day. Its only possible to order products at an address registered in Europe.
4.2 Delivery times:The Netherlands ± 2 business days. Rest of Europe ± 3 business days.
Our deliveries in the Netherlands will be shipped as a mailbox shipping by PostNL. Shipping is €1,95 for all orders in The Netherlands.
Our deliveries in the rest of Europe will be shipped as a package by PostNL and your own local post service. Shipping is €8,95 for all orders in Europe.
4.3 If you have accidentally entered the wrong delivery address, NI-YA is not responsible for these additional shipping costs. If the package has been delivered on the wrong address due to a wrong adres provided by the customer during the ordering process and the package is not returned to the senders address, NI-YA is not obligated to send a new product or to refund your money.
4.4 We always send your order as soon as possible after payment of agreement. NI-YA always strives to receive your order within the expected delivery time. When this is not possible for some reason (an article is temporarily out of stock or the courier ceases) we will let you know as soon as possible. This can not be a reason to submit a claim.
4.5 Until the moment of delivery NI-YA is responsible for the order. After delivery, the responsibility is transferred to you.
4.6 Please note that the delivery times mentioned above are the expected delivery times. In case the order is not delivered within the expected period, it is not possible to submit a claim. We will always make every effort to ensure that your order arrives on time.
4.7 If an item is sold out it we can not ensure that the item will be restocked.
5. Trial period
5.1 We love to see our customers happy with their purchase. We advise you to check the condition and the number of products within fourteen working days. If something is wrong send an e-mail to email@example.com. If NI-YA is responsible for a faulty or wrong product delivery, it is possible to return the product and get a refund .
6. Returns & Exchanges
6.1 You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product.
6.2 You will be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are variable, consult the website of your carrier for the exact rates.
6.3 If you make use of your right of withdrawal, the product needs to be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging.
6.4 It is not possible to exchange products. You can return your products and then place a new order.
6.5 If NI-YA is responsible for a faulty or wrong delivery. Make sure you contact us and include a note with your name, order number, reason of return and IBAN-number.
6.6 An article bought on sale can not be exchanged or returned.
6.7 The return of an article is only possible when the article:- Is in undamaged state- Is not worn and/or used- Includes the original packaging. NI-YA reserves the right to refuse returned items or to deducts some costs from the amount that you get credited.
6.8 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.
6.9. Refunds take place within 14 working days after receipt and control.
7.1 After the order delivery NI-YA can not give any guarantee on the quality of the product. If you are not satisfied with the quality of feel free to send us an email to firstname.lastname@example.org with pictures of the items.
7.2 We will decide if we will repair the item, replace the item, refund your money or refuse your application.
7.3 In the case of a refund, the refund will take place within 14 working days after verification.
7.4 If we replace the item, it can take up to 14 business days.
7.5 The warranty is not applicable if the product has defects caused by improper use, or if you or others have made or attempted to make changes to the product, or if it has been used in a manner for which the item is not intended.
7.6 We do not guarantee use marks such as scratches and dents.
8.1 All photos and images used by NI-YA are protected by copyright. Without written permission from us, photographs and images may not be reproduced and used in public.
9.1 All legal relationships are exclusively governed by Dutch law.
These Terms and Conditions have been last updated and become effective on 10-11-2020.